Privacy Notice

This Privacy Notice explains how ProdEnhancer ("we", "us", "our") collects and uses personal data when you visit our website or use our services. ProdEnhancer is the data controller for the personal data described here, meaning we decide why and how it is processed.

Personal data we collect and why

• Account data (name, email address, login credentials, company or factory name) — to create and administer your account and provide the service. Legal basis: performance of a contract.
• Content and operational data you upload (time studies, operation breakdowns, line layouts, images and attachments) — to deliver the analyses, reports and exports you request. Legal basis: performance of a contract.
• Support communications (messages, tickets, email correspondence) — to answer your questions and troubleshoot issues. Legal basis: legitimate interests and contract performance.
• Usage and telemetry data (pages viewed, feature usage, device and browser identifiers, IP address, log data) — to keep the service secure, prevent fraud and abuse, and improve the product. Legal basis: legitimate interests.
• Marketing data (newsletter email address, subscription preferences) — to send product updates you have asked for. Legal basis: consent, which you can withdraw at any time.
• Legal and compliance records — where we must retain information to meet legal obligations. Legal basis: legal obligation.

Who we share data with

• Service providers and subprocessors — hosting and database infrastructure, email delivery, AI model providers used to generate analyses, analytics and support tooling. They act on our instructions under contract.
• Merchant of Record — Paddle.com acts as reseller and Merchant of Record for our orders, handling checkout, subscription management, payments, tax compliance, invoicing and refunds.
• Professional advisers — legal, accounting and audit advisers where necessary.
• Authorities — where required by law or to establish, exercise or defend legal claims.

We do not sell your personal data.

International transfers

Our providers may process data outside your country, including outside the UK/EEA. Where that happens, we rely on appropriate safeguards such as adequacy decisions or Standard Contractual Clauses.

Retention

We keep account and content data for as long as your account is active and for up to 30 days after closure to allow recovery and export, after which it is deleted or anonymised. Support records are kept for up to 24 months, and billing and tax records for as long as the law requires (typically 6–7 years).

Your rights

Depending on where you live, you may have the right to access, correct, delete, restrict or object to processing of your personal data, to receive a portable copy, and to withdraw consent at any time. You also have the right to complain to your local data protection supervisory authority. To exercise any of these rights, email support@prodenhancer.com. We aim to respond within one month.

Security

We apply appropriate technical and organisational measures to protect personal data, including encryption in transit, access controls, row-level authorisation on our database, and least-privilege access for staff and systems.

Cookies

We use essential cookies required to sign you in and keep the service secure, and limited analytics cookies to understand how the site is used. You can manage or block cookies through your browser settings; blocking essential cookies may prevent parts of the service from working.

Contact

Privacy questions or requests: support@prodenhancer.com.